Last updated 15 October 2026 · Effective 15 October 2026 · Operated by Agam Sharma, sole proprietor, trading as Elite QR, Mehsana, Gujarat, India
In one line: nothing auto-renews, so there is nothing to cancel, and if Pro does not work as described, email us within 7 days and we will refund you.
There are two things you can buy, and they are refunded on the same terms.
Elite QR Pro is a prepaid personal subscription for a fixed term of one day, one week, one month or one year.
The restaurant plans (Menu, Waiter Ordering and the Full Package, formerly called Business) are bought per venue, monthly or yearly. Menu puts the digital menu on the tables; Waiter Ordering adds staff taking orders on their own phones; the Full Package adds diners ordering from the QR menu themselves. If you run three places you pay for the ones you want, and one lapsing never affects another.
Prices for both are on the Pricing page, charged in Indian Rupees (INR) and inclusive of applicable taxes. Where a referral code applied a lower price, a refund returns what you actually paid. The discounted amount, not the list price.
The day and week passes run for exactly 24 hours and 7 days from the moment your payment is confirmed. The monthly and yearly terms, personal or Business, run to the same date in the target month, so a term bought on the 15th ends on the 15th.
Payments are handled by Razorpay, which accepts UPI, credit and debit cards, and net banking. Your card or bank details are entered on Razorpay's checkout and never reach our servers.
Pro activates as soon as the payment is confirmed, usually instantly. A UPI payment occasionally takes a minute or two to settle, and Pro switches on automatically when it does. If you have been charged and Pro is still not active after 30 minutes, email us and we will fix it manually.
Every purchase is a one-time payment for a fixed term. We do not set up recurring mandates and we cannot charge your card again without you going through checkout yourself.
So there is no subscription to cancel and no risk of a surprise charge. When your term ends the account simply returns to the free plan. Your codes keep working: free-tier limits apply to creating codes, not to ones that already exist.
If you buy again while time is still left on your plan, the new term is added to the remaining days. You never lose time you have already paid for.
Changing restaurant plan. If a venue moves to a different restaurant plan while time is left on its current one, the time left is converted at the two plans’ monthly list prices and the new term is added after it. So moving up does not cost you what you had paid, and moving down does not lose it. For example, a month left on the Full Package becomes a little over four months of Menu. A refund of the new purchase reverses exactly what that purchase added.
Outside these cases we will still look at anything unusual on its merits. Ask.
A free trial costs nothing, so there is nothing to refund. Fourteen days, no card, nothing taken. If you decide against it, simply do not subscribe.
When a restaurant plan is refunded in full, ordering switches off for that venue and the term is taken back. Your menu stays up. Table codes are printed objects and we do not take them down: diners still see the full menu and prices, and are asked to order with a member of staff instead. That is the same promise made on the Pricing page and a refund does not change it.
Two consequences worth stating rather than leaving you to find:
The same rule applies: if Pro did not work as described, we refund you, and the 7-day window stands even though the pass itself is shorter. What we will not do is refund a pass that worked correctly and has already been used for its full term. A day pass that ran its 24 hours and generated codes has been delivered in full, and "I no longer need it" is a change of mind rather than a fault.
If a pass failed part-way through, tell us what happened. We would rather give you the working time back than argue about the price of a day pass.
Email customer@eliteqr.in from the address on your account, with:
We acknowledge within 2 business days and decide within 5 business days.
Approved refunds are issued to the original payment method. We cannot redirect a refund to a different card or account. Once we approve it, Razorpay initiates the transfer within 5 to 7 business days, and your bank typically takes a further 5 to 10 business days to post it. UPI refunds are usually faster.
Once a full refund is processed, the thing you bought is removed automatically (Pro from the account, or ordering from the venue), so you do not need to ask, and we do not need to remember. If any time remained from a separate purchase, that time is untouched: only the refunded term is taken back.
Where we have agreed a partial or pro-rated refund (for example the unused portion under section 4), we adjust your account by hand and will tell you what we have done.
If a payment fails, nothing is charged and no plan changes. If money left your account but the payment shows as failed, your bank will normally reverse it within 5 to 7 business days. Contact us with the transaction reference if it does not.
If something has gone wrong, please email us before raising a chargeback with your bank. A chargeback takes weeks and suspends the account while it is open; we can usually settle it the same day.
Agam Sharma (sole proprietor), trading as Elite QR
Mehsana, Gujarat 384002, India
Email customer@eliteqr.in
Support hours Monday to Friday, 10:00–18:00 IST
We are an email-first support operation, so email reaches us fastest and gives us the payment reference we need to act on.